Top 10

     Rates will depend on the home service area (country) of your calling plan. Please see the Products & Services section to view rates for particular home service areas.

Top 10

     Rates will depend on the home service area (country) of your calling plan. Please see the Products & Services section to view rates for particular home service areas.

     PicCell Wireless offers many, flexible shipping options. Given at least 2 weeks before your departure date, round trip shipping is included within the Continental U.S. If it is less than 2 weeks before the date you request for delivery, rush shipping fees may apply, however, confirmed orders can be shipped within days to an address in the US. Shipping to a hotel, school, or hotel abroad is also available.

     If you are planning on spending more than a few days in any country other than your home service area, and plan on using your wireless device, you may save money by renting an additional SIM card. The additional SIM card will provide a similar calling plan for use in that country, and reduce roaming use.

     You may want to subscribe to the optional renters insurance, which covers 60% of lost, stolen, or broken rental items. This insurance can also be added to a contract after activation.

     If you already own an unlocked (tri-quad band) GSM phone, then you may simply rent a SIM card for use over-seas. Please contact the issuing network of your phone to be sure the phone is unlocked.

     Certain cellular providers will lock your GSM phone so you are unable to use 'foreign' SIM cards. For example a locked phone from Company A will not be able to read a SIM card from Company B. To use 'foreign' SIM cards you must request an unlock code for your phone from your cellular provider but - be aware - not all providers will issue an unlock code.

     PicCell Wireless service provides unlimited wireless service and does not require refilling pre-paid minutes.

     There are no contract term requirements. You may tailor the duration of your contract to fit your exact travel plans.

     Yes, with few exceptions*, our phones will work in hundreds of countries all over the world. But once you leave your home service area, be advised that you will be subject to roaming rates. See roaming rates of your home calling area, where available, for details. *The phone must be within reach of GSM service and have the network bandwidth compatibility necessary for operation. For example, a dual band phone (PicCell rental class A or A+) may not work in some countries, whereas a tri band phone (PicCell rental class B) will work in all European countries, but not all Asian countries. Please contact us for details regarding the compatibility of phones when roaming.

     For most calling packages, incoming calls to your phone, while you are using it in your home service area, are absolutely free; even calls from the U.S. unless otherwise noted. Please see the calling plan for your desired home calling area for details.

     We offer many different wireless devices for sale or to rent. Please see the Products & Services section to view the devices available to purchase or to rent for your desired home calling area.

Ordering Information

     All orders must be placed online so that you can read and accept the terms and conditions of your contract. You may start the order process now by clicking on the products & services section of this site.

     To make an order, please go to the products & services section of this site. Indicate whether you are a student or a traveler. Select the country that you are traveling to. Select a rate plan and equipment you wish to buy or rent. Then you will register a username for accessing your personal account information online. You will then have the opportunity to add the US Virtual Number service, optional renters insurance, or phone accessories. Then provide your personal information, shipping preference, and credit card information. After your order is placed, you will receive an order confirmation. Please respond to this email to ensure that your order is complete, accurate and confirmed.

     Our service provides our clients with unlimited credit with an over-seas telephone company. This level of responsibility demands that we create a clear and binding contract between ourselves and our clients. You must provide this information to sign up for the online contract. We require this information for your and our security. Our site is protected by the latest security software and we do not sell information. We are not able to process your order without this information; however it is always your decision to make the order.

     We offer many different shipping options. If necessary, we can expedite or even ship your order overnight for an extra shipping cost of $39.00.(For complete shipping price list see Pricing and Extras).

General

     For complete manufacturers manuals please see the GUIDES & MANUALS section.

     Hold down the red button < 0 > for two seconds or until the screen asking for your PIN number appears, then type in your PIN.

     Hold down the red button < 0 > for two seconds or until the phone turns off.

     Dial the number you wish to call, followed by the green send button. The dialing process can vary between home service areas. For further details, please see the User Guide for your Home Service Area.

     In regard to your PicCell Wireless account, traffic means calls or data transfers as they appear in your personal account.

     Each wireless package offers standard rates for a particular country, or home service area. When you are inside the boarders of that country, you are inside your home calling area. Once you have left the boarders of this country, wireless activity will be subject to roaming rates. Please see your rate plan for details and roaming rates.

     No. You may be fined if you replace the PicCell Wireless SIM card with SIM card from another reseller or network.

     There are no extra costs when calling cell phones in the US . The same rates apply to calls to cellular phones as to landlines phones.

     Yes, unless otherwise noted in your calling plan. Most PicCell Wireless rate plans offer free incoming calls as long as you are in your home service area. Please see the rate plan for your home calling area for details.

     There are many fraudulent calling cards and calling cards with misleading information and/or conditions. PicCell Wireless emphatically DOES NOT endorse or recommend use of any calling cards from PicCell phones. Clients will be responsible for all losses incurred due to their use. We recommend to clients that wish to use calling cards to use them from land line phones exclusively.

General (Cont.)

     Your SIM phonebook stores contact information on your SIM Card, while the wireless device phonebook stores information directly to your phone. We recommend that contacts are stored on the SIM phonebook, as the SIM is transportable to another phone, if such an event is necessary.

     No. After your rental items are returned they are cleared of all client information. Be sure to make a copy of any important numbers before returning your rental items.

     Yes, after the billing process is complete, a detailed list of calls is available for you to view in your online My PicCell account.

Returning Rental Items

     Included in the processing fee is return shipping within the Continental United States. If you did not receive a prepaid UPS shipping label when you first ordered the phone, or if you lost your label, please visit your online My PicCell account on our website, where you can generate a new one. Once you have the prepaid UPS shipping label, securely package your rental items in a small box or padded envelope, attach the return label and take the package to UPS. Please note that your return must be post marked within 10 days of the "Return Date" indicated in your contract to avoid late fees.

Billing

     Billing occurs monthly for previous use. A billing notice is emailed 48 hours before billing occurs. At this time billing details including your list of phone traffic are available to view from your online ‘My PicCell’ account. Our bill pay service automatically draws funds from the credit or debit card provided. Home service rates are calculated in local currency then converted into U.S. Dollars at the time of billing. After billing occurs you will receive an invoice or an outstanding balance email, if the transaction is declined. If you need to update your billing information (card number, card exp., etc.), please do so immediately to avoid penalty. Billing information can be updated at any time from your online ‘My PicCell’ account or by contacting PicCell Wireless during regular business hours.

     Due to our billing cycle, the majority of our clients will be charged after the return of the rental items for telephone traffic and daily fees accrued during the contract period.

     If you have questions regarding your bill, please contact us first. You may write to info@PiccellWireless.com or call within the USA during business hours Monday-Friday 10am to 6pm PST at 877.Cell.Pic (235.5742). Or by calling within Europe during the business hours of Monday-Friday 10am to 7pm GMT (+1hr.) at +44.207.100.2956

Roaming

     For countries that do offer international roaming (please see package details for the specific country of service) will occur once you leave the borders of your home service area. When roaming, the wireless device will automatically switch to another wireless network that determines the rates charged. See your rate plan for roaming rates where available.

     With all European packages, and when roaming in Europe , the dialing method will be the same as if the call is placed from your home calling area. To call the U.S. , dial the code for international calls (00), the country code for the U.S. (1) and then area code and phone number. For example, 001 212 555 5555. For other countries, please see your user guide for dialing instructions.

     Yes, roaming rates apply to both outgoing and incoming traffic (including calls to and from other PicCell phones) Please see your rate plan for roaming rates.

     No, when roaming, use of calling cards from a PicCell phone is subject to roaming charges. We do not recommend using calling cards in any circumstance, and will not be responsible for any losses incurred.