If a rental item is lost, stolen or broken, we are here to assist you. If items have been lost or stolen be sure to properly report them immediately (see Lost/Theft) For broken items, we offer customer care by phone, via your My PicCell account or contact us at broken@piccellwireless.com If you require a replacement rental item, we can ship it to your location, usually within 2 business days, or have the item available at a pick up location.