| If your phone or SIM card is lost or stolen please report the loss immediately in order
to block further outgoing calls on your phone by going to the 'My PicCell' section of this
site and complete a Lost/Stolen report. Be sure to do so promptly, as clients are responsible
for all phone use until a report is properly completed. Lost/Stolen reports can also be completed
with a customer service representative during regular office hours. After blocking the phone, it is wise to check email frequently to be sure a confirmation from PicCell Wireless customer care has been received. Leaving a voice message will not
block your phone nor will sending an email. You will then have to pay the replacement fee for the
lost/stolen phone (according to the PicCell Wireless price list), a SIM deactivation/reactivation
fee and for any shipping costs incurred. We will then issue you another phone with the same phone number.
In most cases, clients lose only their phone and SIM card. If you have also lost your charger, be sure to select 'battery charger'
from the menu of equipment, when creating the lost report. If as a result of the loss/theft of your rental items,
thecredit/bank card on file with us is also reported lost or stolen with your bank, please remember to
immediately provide us with new or updated credit/bank card information. |
