How to Use Your US Virtual Number

• Get a local US Virtual Number. Give it to all your friends and family in the US, providing an economical and convenient way to call you while you're abroad.

• (optional) Keep your US cell phone or fixed phone number. Simply contact your existing service provider to forward calls to your US Virtual Number.**
  

After selecting a calling plan, you will choose the rental option that is right for you. A rental SIM card is always included in a PicCell Wireless service package.

Rental Options:
1. Buy a phone and rent a SIM card. We offer low prices and a selection of the hottest new unlocked phones bundled with a SIM card rental. You can keep the phone for future use abroad, or at home.
2. Rent a phone and SIM card. When convenience is a must, pick a phone and SIM card rental.
3. Rent a SIM card only. If you love your phone, and it’s an unlocked, GSM wireless phone, you can just rent a SIM card.*

We recommend that you have your rental item(s) shipped to you before leaving home. Round trip shipping within the continental U.S. is included in the processing fee for orders made at least 14 days in advance. If you are already abroad, we can still provide you with wireless service. Simply make your order available at one of our convenient pick-up locations or ship the rental items to your hotel or university abroad.

*Please note: For SIM card only contracts, it is your responsibility to provide an unlocked GSM wireless phone. Be sure to contact the issuing network of your phone to be sure the phone is unlocked.

Keep the rental items until you have returned to the U.S. Return shipping from inside the Continental U.S. is included in the order by using the provided return label. If you are not a U.S. resident, or not planning on returning the phone from the Continental U.S. simply contact us to make return arrangements. Rental items returned from outside of the U.S. must be paid for, in full, by the shipper (including taxes, tariffs, etc). Be sure to pad and securely package fragile rental items. Rental items must be post marked for return within 10 days of the proscribed contract return date to avoid late fees.

Billing occurs monthly for previous use. Funds are automatically debited from the credit/bank card provided. Billing dates vary by home service area. A billing reminder will be emailed at least 48 hours before your card is debited. An account summary, including billing details, is available to view via your My PicCell online account.

Please remember that US Virtual Number calls are billed separately from other phone use.

We do not endorse or recommend the use of calling cards with PicCell Wireless phones. The use of calling cards with your PicCell Wireless phone may be subject to additional calling rates that are not stated on the calling card or by its provider. We cannot guarantee the stated rates of these cards. For these reasons, PicCell Wireless claims no responsibility for any losses incurred by the use of calling cards.

When outside of your home service area, it may be advisable to use calling cards, from landlines only (not with your PicCell Wireless phone), to avoid excessive roaming charges.

PicCell Wireless offers optional insurance for lost/stolen/broken items including phones, SIM cards, and accessories such as battery chargers. The insurance costs less than $5 per month. Click here to see replacement costs with and without the optional insurance.

Insurance may be added after the contract has become active, by phone or contacting PicCell Wireless online; in this case, activation of coverage and daily insurance fees will be delayed 10 days from the request date.

The insurance is only valid for the lost/stolen hardware; it does not cover fraudulent traffic (calls) incurred after item(s) are lost or stolen. All packages include insurance for proper use (Click here to see Proper Use Damage Insurance). If the item(s) are not returned within 30 days of the return date, any of the item(s) are missing upon receipt, or lost/stolen item(s) are not properly reported (Click here to see "Lost Stolen Broken"), the optional insurance coverage will become void.

If a rental item is lost, stolen or broken, we are here to assist you. If items have been lost or stolen be sure to properly report them immediately (see Lost/Theft) For broken items, we offer customer care by phone, via your My PicCell account or contact us at broken@piccellwireless.com If you require a replacement rental item, we can ship it to your location, usually within 2 business days, or have the item available at a pick up location.

If your phone or SIM card is lost or stolen please report the loss immediately in order to block further outgoing calls on your phone by going to the 'My PicCell' section of this site and complete a Lost/Stolen report. Be sure to do so promptly, as clients are responsible for all phone use until a report is properly completed. Lost/Stolen reports can also be completed with a customer service representative during regular office hours. After blocking the phone, it is wise to check email frequently to be sure a confirmation from PicCell Wireless customer care has been received. Leaving a voice message will not block your phone nor will sending an email. You will then have to pay the replacement fee for the lost/stolen phone (according to the PicCell Wireless price list), a SIM deactivation/reactivation fee and for any shipping costs incurred. We will then issue you another phone with the same phone number. In most cases, clients lose only their phone and SIM card. If you have also lost your charger, be sure to select 'battery charger' from the menu of equipment, when creating the lost report. If as a result of the loss/theft of your rental items, thecredit/bank card on file with us is also reported lost or stolen with your bank, please remember to immediately provide us with new or updated credit/bank card information.