If you are calling from the U.S., you must first dial the code for making international calls outside of the U.S. 011, followed by the country code for the country of their home calling area. Then enter the wireless number that was issued to your child.
PicCell Wireless Parent FAQ
1. How do I call my child’s phone abroad?
If you are calling from the U.S., you must first dial the code for making international calls outside of the U.S. 011, followed by the country code for the country of their home calling area. Then enter the wireless number that was issued to your child.
PicCell Wireless Parent FAQ
1. How do I call my child’s phone abroad?
If you are calling from the U.S., you must first dial the code for making international calls outside of the U.S. 011, followed by the country code for the country of their home calling area. Then enter the wireless number that was issued to your child.
1. How do I look at my child’s calls and / or billing information online?
You must log in to their My PicCell account. You will need the username (the email address they used to register) and their password. All contract information is available from this account.
1. What happens if my child’s cell phone is lost or stolen?
The loss or theft of a phone or SIM card is very serious event, and must be reported immediately to block fraudulent charges to the account. The report can be made through their My PicCell account, 24 hours a day, or by calling our customer care center during regular office hours.
1. Why did I hear someone else’s voice on my child’s voice mail?
Voice mail announcements must be created by the client upon arriving in their home calling area. Until this procedure is performed, the announcement from the last user will remain active. Please remind your child to set up their voice mail announcement.
1. How are the rental items returned?
The rental items are to be kept until the client returns to the U.S. Return shipping from inside the Continental U.S. is included in the order by using the provided return label. If you are not a U.S. resident, or not planning on returning the phone from the Continental U.S. simply contact us to make return arrangements. Rental items returned from outside of the U.S. must be paid for, in full, by the shipper (including taxes, tariffs, etc). Be sure to pad and securely package fragile rental items. Rental items must be post marked for return within 10 days of the proscribed contract return date to avoid late fees.
1. The rental items have been returned, why are we still seeing charges?
Billing cycles vary between home calling areas, but billing is typically done one month after the calls are made. Therefore, you may see charges for calls after the rental items have been returned. Please refer to your account details in the My PicCell account to see the dates of the calls that have been applied.
1. How much will I be charged to call my child?
This will depend on your telephone company. Please contact your provider and inquire what you will be charged to call a wireless phone in their home calling area (country). We recommend you inquiring about an international calling plan with your provider, to minimize your calling rates.
1. What are roaming rates?
Your child’s calling plan is specific to a home calling area (country), but will work on other networks when traveling outside of their home calling area. When the phone is used outside of this area, roaming rates will apply to all phone use, including incoming calls. Please see the roaming rates listed in the rates section for their home service area for details.
1. Why can’t I reach my child on the phone?
This can occur when your child does not have their phone on or when in an area of low or no service reception. Voice mail will not always be accessed.
1. How can I get a cell phone for when I go to visit my child?
We offer World Traveler packages for those who are not students, but wish to have wireless service while visiting their loved ones abroad. Please visit the Products & Services section to view the available packages and make an order.
