Normal wear and naturally occurring malfunctions are covered under Proper Use Damage Insurance . You are only responsible for damages due to improper use. Water damaged or cracked/crushed rental items are not covered by Proper Use Damage Insurance.
Tips for proper use:
Three incorrect PIN entries will lock your SIM card. If this occurs, enter the eight-digit PUK (Pin Unlock Code) to unlock it. Seven incorrect PUK entries will completely block your SIM card, and you will need to contact us for further assistance. Please be careful when entering these codes as there is a $50 fee for blocked SIM cards.
Please do not excessively charge your phone. Overcharging diminishes the battery life.
Try to avoid using your phone while charging. This disturbs the charging process and damages the phone and battery. During the charging process, only use the phone for emergencies.
Please do not leave charger plugged in for extended periods of time. It may overheat, causing it to malfunction.
Please do not force the charger into the phone. If you are having difficulty, please visit out troubleshooting area to fix the problem contact us for assistance.
