Phone Operation

     If you enter an incorrect PIN code three times in a row, your phone will be blocked. In this case, please enter your PUK code (it can be found in your online “My PicCell” account under “My Cell”) and then re-enter your PIN. Be sure to reset the PIN to the original number that was issued to you. For all Motorola phones, please see the instructions below*. If you error on your PUK more than 7 times your phone could be blocked permanently and you will be charged for the SIM card. If your PUK is not entered correctly after the first few times, it is best to call PicCell Wireless or log into My PicCell to check to see if the PUK number is accurate.

*PUK instructions for all Motorola Models
If you insert the PIN code incorrect three times, most Motorola models will not ask for the PUK, and commonly give only the message SIM blocked. To enter the PUK, you may try typing: * * 0 5 *. It should then ask for the PUK. Be sure to reset the PIN to the original number that was issued to you.

Phone Operation

     If you enter an incorrect PIN code three times in a row, your phone will be blocked. In this case, please enter your PUK code (it can be found in your online “My PicCell” account under “My Cell”) and then re-enter your PIN. Be sure to reset the PIN to the original number that was issued to you. For all Motorola phones, please see the instructions below*. If you error on your PUK more than 7 times your phone could be blocked permanently and you will be charged for the SIM card. If your PUK is not entered correctly after the first few times, it is best to call PicCell Wireless or log into My PicCell to check to see if the PUK number is accurate.

*PUK instructions for all Motorola Models
If you insert the PIN code incorrect three times, most Motorola models will not ask for the PUK, and commonly give only the message SIM blocked. To enter the PUK, you may try typing: * * 0 5 *. It should then ask for the PUK. Be sure to reset the PIN to the original number that was issued to you.

     It is different for each phone. Usually it is either in the menu or lock for a key that has a lock on it and hold it down. You may refer to the manufacturer’s manual for your phone listed in the Guides & Manuals section of the site, for complete instructions on this procedure. Please, always lock the keypad. All call traffic made with a PicCell Wireless device is the responsibility of the client, including unintentional calls.

     This problem is usually fixed by performing a Master Reset. Please see the manufacturer’s manual for your phone listed in the Guides & Manuals section of the site, for complete instructions on this procedure.

Making Calls

     First check to make sure you are in service range and have good reception (the name of your service provider will be listed on the screen). If you are in service range, try turning the phone off and then on again to reset the network connection. If you still cannot make calls, please contact PicCell Wireless.

     Make sure you are dialing the correct international dialing code followed by the area code and phone number. For most countries, the code is 001, some international codes vary, please see the user guide for your home calling area for details. If a problem remains, please contact PicCell Wireless for assistance.

     This could mean that you are either out of service range or that the SIM card has been dislodged. If the SIM card has been dislodged, please turn the phone off, open the back of the phone, take out the battery, and re-insert the SIM card. Then replace the battery and the cover, and try again. If the problem continues contact PicCell Wireless.

     Typically, this is due to the phone being out of reach of wireless service, however, this may be caused by a SIM card reactivation delay. Please be patient if you have just received a replacement SIM card. This process may take time, if you are still without service after 2 business days, please contact PicCell Wireless for assistance.

Text Messaging

     Text messaging between digital (CDMA) networks in the U.S. and your PicCell Wireless device may not be successful due to technical incompatibility. Messages sent from internet SMS services are also not currently supported. Be advised that you may still send a message and may be charged for this activity, even if the receiving party is using an incompatible device and can not successfully receive the message. If you have confirmed that SMS communication is between compatible networks, and are still experiencing problems, please make sure the correct Service Center number is saved in the message setup:

UK +447958879879
ITALY +393359609600
GREECE +30693599000
SPAIN +34609090909
FRANCE +33689004000
GERMANY +491760000443

For other countries not listed above, or in the case these tips are not helpful, or you are experiencing further difficulty with SMS service, please contact PicCell Wireless.

     Your subscription to this message service will need to be cancelled by our operators. Please write to info@piccellwireless.com and include the number the messages are sent from, the message number(s), and an example of one message you have received. After receiving this information, PicCell Wireless can cancel this service with the network provider.

Lost

     If your phone or SIM card is lost or stolen please report the loss immediately in order to block further outgoing calls on your phone by going to the “My PicCell” section of this site and complete a Lost/Stolen report. Lost/Stolen reports can also be completed with a customer service representative during regular office hours. Leaving a voice message will not block your phone nor will sending an email. You will then have to pay the replacement fee for the lost/stolen phone (according to the PicCell Wireless price list) and a SIM deactivation/reactivation fee. We will then issue you another phone with the same phone number. We will need to know if you lost; your battery charger your credit card that is on file with us, and where you are located.

Broken

     If another functioning phone is available, you may try placing the SIM card from your phone into the functioning phone. If the other phone works with your SIM card, your phone is broken. If your SIM card does not work in the other phone, try placing the SIM from the functioning phone in your phone. If your phone works, there is a problem with your SIM card, not your phone. Please contact PicCell Wireless for assistance. If the problem is related to charging the phone, please see the section below for assistance. If your phone is broken contact PicCell Wireless and the phone will be replaced. You will only be responsible for repair or replacement costs due to damage that is due to improper use.

     If any of the keys on your phone’s keypad are not working, the phone needs to be replaced.

     Be sure the battery is properly installed. Turn the phone off. Remove the cover, then remove and reinstall the battery. Turn the phone on and test it. The problem may be due to an obstructed charger port. Please examine the bottom of your phone where the charger is inserted, under bright light. Gently swab the inside of the phone port with a toothpick and remove any pocket lint or debris that may have accumulated. If the battery is properly installed and the charger port is free of any obstructions, try the charger in another outlet. If another functional phone of the same model is available, try the other battery with your phone and charger. If this works, the battery needs to be replaced. If it does not work, try your phone and battery with the other charger. If this works, the charger needs to be replaced. If troubleshooting does not fix the problem, contact PicCell Wireless. We'll fix or replace it immediately but you'll have to pay for repairs that don't fall under “Proper Use Damage” Insurance.